Checkout Questions

If you are having difficulty getting through checkout, this page may help answer any specific questions you may have. If you have a problem that is not listed here, feel free to E-mail us.

Q. Why can't I get to Step 3 of the checkout process?
A. Payment information entered in Step 2 may not match what your credit card company has on file for your card. For your safety the credit card processing company will check to make sure the information you entered is accurate, and that you are the owner of the card. If any of the items below do not match what is record, your payment will not authorize and your order will not go through. If you are having trouble getting to step 3 of the checkout process, check to make sure that each of the following accurately matches what is on your credit card and/or statement before trying to checkout again.

1. your name (check for typos, missing initials)
2. billing address (street & house number or PO box)
3. zip code
4. Credit card number
5. Expiration date
6. 3 or 4 digit CVV number on your card (Back of card or above account number on American Express)

Q. I have items in my shopping cart and click on the "go to checkout" button, but it keeps taking me back to the shopping cart page. What is wrong?
A. Often that means you are trying to order too high a quantity of an item. If there is a red "low stock ..." message, you are trying to order more of an item than we have in stock at the time. Decrease the number of items and click on the quantity refresh button (arrows) until the low stock message is gone. Then click on "go to checkout" again. If you would like to be notified when the item is back in stock, make a note on the comments section of your order, or E-mail us with the item number and the quantity you are wanting. We will notify you when it is available for ordering again.

Q. I didn't get a confirmation notice or E-mail. How can I tell if my order went through?
A. If you didn't receive a confirmation notice or E-mail, it is doubtful that the order went through. Usually in this case you would have received an error notice, but this may have been blocked by any of the pop-up blocker software programs that may be running on your computer. An easy way to check if the order has been placed, is to make sure you are signed on to your All Seasons Sewing account and look at the shopping cart in the upper right-hand corner. If it still contains the items you were trying to purchase, the order has not been completed. Re-submit the order, making sure to check the 6 items listed above regarding your payment authorization. As always, make sure to check your spam folder ... often our confirmation and shipping notices get sent there instead of your inbox.

Q. How can I check the status of my order?
A. You can check the status of your order any time by logging in to All Seasons Sewing with the name and password you originally selected, and click "My Account" on the top purple bar. This will show previous orders submitted, let you change address book entries, and subscribe/unsubscribe from newsletters. You can also click on the link to "show all orders" to see all previously ordered items.